Delivery and Returns

WHAT ARE YOUR  DELIVERY TIMES & CHARGES FOR THE UK?
  • Your order will be processed within 1-3 working days
  • Postage (2nd-class tracked shipping with Royal Mail) & packaging for the UK costs £4.95.
  • Delivery will take 4-6 working days. If you need your item urgently please email me at eleanor@nimuri.co.uk and I can tell you the extra cost involved or process the order more quickly if possible.
DO YOU SHIP INTERNATIONALLY?
Yes, please see prices below:
  • Shipping to EU countries will cost £10.95 & will take 4-6 working days.
  • Shipping to the rest of the world will cost £25.95 & take 6-14 working days.
Nimuri is not responsible for any local sales taxes or import duties on orders placed outside the UK nor for delays associated with the import process.

RETURNS AND EXCHANGES
If you aren’t happy with your order for any reason and wish to return or exchange something please contact me on eleanor@nimuri.co.uk 

You have 15 days from the date of delivery to return part or all of your order. The return postage is at your own expense. Please send items tracked to guarantee a refund or exchange.

All items must be returned to us in their original packaging and condition (unworn & unwashed). In the unlikely event that the product you have received is faulty then please send proof of the cost of postage with your return. We will review your return, once received, and refund your cost of postage if we find a genuine fault. But remember that our products are handmade and each item is unique so please allow for the minor quirks of artisanal products. 

Any other queries please contact me at eleanor@nimuri.co.uk

Company Registration Number: 11560143